大切なお客様へ：

毎年、カレンダーが変わるにつれて、私たちは今シーズンを顧客ベースとの反省とコミュニケーションの時間として利用しようとしています。

これは、前年の出来事や成果について解説し、お客様からの信頼と信頼に「ありがとう」と言う瞬間です。

2019 proved to be another year of aggressive continuous improvement resulting in enhancements across the entire organization. We completed a major office expansion, allowing all nine of our project managers to come together in one collaborative environment. Our project managers act as the “inside sales” contact for our customers and with this additional space are now situated strategically for better customer service as all team members work together to facilitate projects and schedules on your behalf. We have also invested in additional large milling equipment to complement our five-axis gantry mill. Large scale machining is a service offering that has seen continuous demand causing constraints a significant percentage of the time. As a result, we have installed yet another large bridge mill with a size capacity of approximately eight feet (Y axis) by ten feet (X axis) by four feet (Z axis) to provide the additional capacity that our customers have been requesting. In addition, a host of supplementary improvements have also been made to internal processes and systems with an emphasis on high performance workflow.

We have just completed our 2020 Roadmap which represents our internal business plan and includes strategic goals and initiatives for continuous improvement for the upcoming year. Succession planning has been at the forefront at Kaito Mould Works as we strive to keep Kaito Mould  growing and thriving well into the future. As a result, our current plan involves building depth and developing additional bench strength in each department and across the entire organization. We place great value on the “people” side of our business and each year spend time and energy nurturing our culture, including our values, vision and mission to heighten employee engagement and to optimize our overall organizational health. This year will be no exception and will again bring record amounts of employee training, coaching and mentoring across our entire roster. The objective is, and always will be, to provide complete customer satisfaction by supplying products and services which meet or exceed customer requirements. Consequently, our team members are the key ingredient to making that happen on a continuous basis and therefore warrant additional investment each and every year.

2020年が始まると、私たちは今年、これらの機能強化を完全に実施し、定期的に組織に貢献することで、風を背負って力強い立場から着手します。 前年からの強い勢いとかなりのバックログにより、私たちは門を出てすぐに素晴らしいポジションに立つことができます。 拡大する顧客ベースに提供できる一連のサービスを充実させるために、追加の改善領域を検討するため、来年に目を向けます。 いつものように、私たちはクライアントにより良いサービスを提供するために、可能な限り追加の容量の増加と機能の拡張を検討します。 今年は、再投資計画が設定され、検査機器、ソフトウェアの購入とアップグレード、ロジスティクスの改善など、多くの付随的な改善が含まれるため、多くの機能強化が行われます。

Regardless of the current events worldwide including trade wars, tariffs, trade agreements, geopolitical risks and regional unrest, we strive to keep our eye on the ball, which is our customer. You are our focus and have our unwavering support regardless of happenings around the world.

In conclusion, we say from our team to yours; “We look very forward to providing continued support to our existing and future customer base with this team in the upcoming year”. Thank you all for a great and memorable 2019!

We wish continued growth and prosperity to you and your organization and look forward to working with you again in 2020!

私たちはあなたのプロジェクトのお手伝いをすることができた場合は、下記にご連絡ください0086-769-82821468または電子メールsales@kaitomould.com.